Q3 | 2013

2013 MVPs!

Virtual Issue

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FEATURE

2013 MVPs Selected & Named: 9 Individuals in 7 Categories

Above And Beyond: Steve Baliva Uses His Friday's To Go Extra Mile During Hurricane Sandy

Are You Truly a Seller?: The Market is Ready--are You?

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All The Right Moves: Guillermo Perales puts the Focus on Operations and Growth

Guillermo Perales is at it again. When we spoke to him last year (MUF Q4 2012) he was on the grow and flirting with 400 locations throughout his restaurant kingdom.

Kerry Pipes

Work Order Relief: Track Your Facilities Assets to Save Time and Money

How much maintenance information do you have on all of your locations? Do you know how many of your HVAC units will need to be replaced this year?

Kellie D'Andrea

Division of Duties: Retired Husband and Wife Vets Leverage Discipline and Know-How to Franchise Success

When Kevin and Laurel Wilkerson, winners of Multi-Unit Franchisee magazine's Veteran Entrepreneurship Award, came to Marco's Pizza from the military using the IFA's Vetfran program, they were pretty sure their total of 44 combined years in the U.S. Army stood them in good stead.

Debbie Selinsky

Are You Building for Success or Failure?

You say you want to own a business and make your own decisions? You say that owning a business is one of the few remaining ways to build net worth today?

Steve Lefever

Tri-effective: Joe Hertzman Wins With Three Brands Over Three Decades

Joe Hertzman is always thinking. When the Louisville, Kentucky, father of four attended sporting events with his kids, he noticed that they always requested waffle cones when they ordered ice cream.

Debbie Selinsky

Teach Your Children: They Will Inherit Your Assets, Not Your Wisdom

"Death and taxes." Given that estate planning combines two of the most dreaded eventualities, is it any wonder that most folks have a difficult time warming to the topic?

Carol Schleif

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What Are Your Customers Telling You?

Without customers, you are out of business. It seems to me that part of learning "how-to-make-customers-loyal" is to ask customers to give you feedback on their experiences of doing business with you.

Jack Mackey

Follow The Leader: Spencer Smith on His Simple but Powerful Strategy for Success

Sometimes leaders gain followers by being flashy and charismatic. And sometimes role models are people like Spencer Smith, the soft-spoken Colorado multi-unit, multi-brand franchisee who has earned his success by "following the program" and the Golden Rule.

Debbie Selinsky