Q2 | 2014

Unafraid of a Challenge

Virtual Issue

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FEATURE

Multi-Brand Mavens: One Brand Won't Do For These Operators!

M&A Valuations To Fall?: New Rules Likely To Curtail Bank Lending

Prevent Hacking Horror Stories: 3 Online Security Failures To Learn From

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Branching Out: Young Operator Adds Sears to his Two Food Brands

Conventional wisdom says it makes sense for multi-unit franchisees with food brands to stick with food as they expand. Ahmed El-Hawary doesn't see it that way.

Debbie Selinsky

A Balanced Approach: Fundamentals and Feelings Can Co-Exist

If the nation hadn't been in the midst of a government shutdown and debt ceiling debate, last year's Nobel Prize winners in economics probably would have received more attention and commentary.

Carol Schleif

Loyalty Deserves Rewards: Create a Rewards Program That Suits You (And The Customer!)

In wrestling with this question, it is clear that so-called loyalty programs are really rewards programs.

Jack Mackey

In-House or Out?: Focus On Your Best and Outsource The Rest

Franchising is all about outsourcing. Someone comes up with a great concept and essentially outsources its growth to franchisees so corporate can focus on its core task of system development.

Eddy Goldberg

Brandmaster Jack: Food Court Pioneer Juggles Multiple Brands Masterfully

In 1996, Jack Hough was trying to figure out which restaurants to place where in a somewhat limited space at the North Georgia Premium Outlets mall.

Debbie Selinsky

Banking on Success: Retired Banker Opens 3-Brand Car Care Center

John Mulherin, a former investment bank CEO, likes to say he flunked retirement. "I believe that as people age, they have a decision to make," he says.

Debbie Selinsky

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Time for Common-ism?: Managing Uncertainty Through Cooperation

The Affordable Care Act (ACA) implementation, potential minimum wage increases, and likely overtime rule changes add to the ongoing challenges of managing the expense side of any business.

Darrell Johnson

Re-Brand, Re-Model, or Re-Train?: Improve Hiring And Training To Increase Sales

Over time, every brand evolves to stay relevant to its customers. You may not go through a corporate "rebranding" exercise to the extent that Wendy's, Burger King, or Arby's recently did, adopting a new logo, new store design, and/or new products.

Nate DaPore

Egg-ceptional Operators!: She Once Wanted Nothing to do With Restaurants

Rose Colarossi, a high-energy multi-unit franchisee from Frisco, Texas, likes to open remarks about her franchising career with this question: "Which came first: the mama or the egg?"

Debbie Selinsky

Peak Performers: Steve and Joanne Reitz Aim for Perfect Every Time

Steve and Joanne Reitz are partners in life and in franchising. Since we last checked in with him (2009, Q4) the two also have been partners in exploring.

Kerry Pipes

The Profit Mastery Road Map: Improve Your Profitability and Cash Flow

Mysteries are solved when we use clues to find the culprits behind the crime. Financially speaking, when the crime results in the untimely demise of a business, we often see three usual suspects: low cash, low gross margin, and low net margin.

Steve LeFever