Q2 | 2015

50 By 50

Virtual Issue

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FEATURE

50 by 50: Welcome to growth!

Life in the Fast (Casual) Lane

The Power of More: Multi-unit Operators Branch Out, Brand Up

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What's Your Service Aptitude?

Companies don't engage emotionally with their customers--their employees do. If you want to create a memorable company, you must fill your company with memorable people.

John DiJulius

New Chip on the Old Card: October Deadline Looming for EMV Payment Readers

As you go about your day-to-day routine, you may have noticed some new ways to pay; and if you received a new debit or credit card recently, you also may have noticed the new chip embedded in it.

Tom Epstein

A Brand for All Seasons: Taxes and Mosquitoes Provide Year-Round Revenue

When it comes to operating multiple brands, Craig Comer has discovered that differences can attract--profits, that is, for his two very different service brands.

Helen Bond

Partners and Friends: 30-year Relationship Blossoms in Perennial Success

Franchisees looking for insights into succeeding with a partner can learn a thing or two from multi-brand franchisees Judy Ewing-Lonetti and Sandy Dunn.

Helen Bond

Massage, Tan, Joints, and Lashes

Randy Merrill feels good about the health, wellness, and fitness space he operates in. He says the business models work for him, the client base works for him, and the ROI works for him.

Kerry Pipes

Don't "Grow Broke": Overcoming the Dangers of Poorly Managed Growth

Good news! The economy is growing again. However, expanding businesses are often in greater peril than those that have suffered through a challenging economy and declining revenues.

Rod Bristol

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Small Is Still Beautiful: Single-unit Franchisees will Survive

It seems we read about more and more franchise acquisitions every day, where one franchisee becomes larger by purchasing another. Franchisees seem to be growing ever greater in size, with fewer small franchisees in the marketplace.

Dean Zuccarello

Outstanding in the Field: Getting What you need, When You Need It

What franchisees want from corporate field support is pretty straightforward. Basic expectations include great products, marketing and brand support, ongoing training, site selection, purchasing power for goods and services, and participation in product and program testing.

Debbie Selinsky

Failed Units: Not Just a Franchisee Issue

Throughout my career I have observed that a strong alignment of interests between two business parties usually leads to good outcomes for both.

Darrell Johnson

A Question of Balance: Improving Franchise Agreements for a New Era

Franchise agreements: can't live without 'em, can't kill 'em. However, there is a major effort under way--by franchisors and franchisees alike--to cure what ails them.

Eddy Goldberg