Cinch I.T. Poised for Growth as Demand for I.T. Services Increases
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Cinch I.T. Poised for Growth as Demand for I.T. Services Increases

Rapidly growing computer support brand set to continue national expansion in 2021

April 29, 2021 // // WORCESTER, Mass. - Cinch I.T. is poised to continue its national expansion in 2021 after meeting the increased demand for its I.T. and cloud-computing services. The brand received triple the number of support calls with the initial transition to remote work and demand for these services is only expected to rise as businesses continue to work remotely and transition to hybrid work schedules.

Cinch I.T. opened three new locations in Massachusetts in 2020 in order to provide more enterprise-level I.T. services and support to different cities like Worcester, Framingham, Marlborough, Newton, Taunton and Woburn. In addition, they’ve open two new locations in Georgia and Michigan in 2021.The brand also earned a spot on the 2020 Managed Service Provider 501 list and has been awarded Worcester Business Journal’s Best of Business for the fourth consecutive year. Cinch I.T. was voted the Top I.T. Service Provider in 2018, 2019, 2020 and 2021 by WBJ’s readers. President of Cinch I.T., Rick Porter, was also named a CRN Next-Gen Solution Provider for 2020.

“Throughout the pandemic, we saw increased demand for our services,” stated Rick Porter, President of Cinch I.T. “As businesses and organizations continue to work from home and start to transition into hybrid remote working, the demand for I.T. and cloud-computing services will continue to grow.”

The key to Cinch I.T.’s success is its “secret sauce” - a centralized support system that handles the support calls and help tickets. This system, called Cinch Central, provides franchisees and clients access to a support system of over 40 team members and I.T. technicians, which gives Cinch I.T. an edge over in-house I.T. technicians who are struggling to keep up with demand and the increase in help tickets. Cinch Central enables franchisees to focus on what matters most - growing their business.

“This past year has shown our dependency on technology and how businesses heavy relied on technology,” add Porter. “The demand for our services and support will keep increasing as businesses and organizations continue to rely on technology.”

Cinch I.T. provides remote and on-site computer support. The services offered include I.T. support plans, network security, backup/disaster recovery, cloud computing, cybersecurity software, tech consulting and more. The brand’s hand-on approach offers centralized client support, tech consulting, 24/7 network and hardware monitoring, hardware and software sales and distribution, and centralized billing so that each franchisee is set up for growth and success.




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