Great Clips® Rolls Out New Waitlist Feature For App
September 29, 2022 // Franchising.com // MINNEAPOLIS - Great Clips® has introduced a new in-app waitlist and other enhancements to its app to better guide customers through their haircut experience. These features become available to customers as the Great Clips app reaches a milestone in number of total downloads.
Great Clips customers can already use Online Check-In on the Great Clips app or website to secure their spot in line before arriving at their local salon. Now, with visibility to the salon waitlist, once a customer checks into a salon via the app, they can see their place in line in real-time. In addition, a progress bar shows customers their movement along the steps to receiving a great haircut. This gives customers more transparency into where they are in line and more flexibility to spend their waiting time as they’d like before heading to the salon.
A focus on constant innovation has helped the Great Clips app surpass 20 million total downloads.
“We’re excited to introduce new features and benefits for our customers that give them the control, transparency and confidence needed to save time and have a great haircut experience,” said Steve Hockett, CEO of Great Clips, Inc. “We are committed to putting an emphasis on innovations that enhance the overall experience our customers have when getting a haircut at any Great Clips salon.”
The in-app waitlist and progress bar are the latest in a series of updates and enhancements to the Great Clips app designed to help users save time while making checking in for a haircut easier than ever. Earlier this year, Great Clips relaunched its app with a fresh new look that also included a faster Online Check-In experience and the continued ability to save a favorite Great Clips salon. In 2020, Great Clips launched ReadyNext® text alerts, which notify customers once their estimated wait time reaches 15 minutes to head to the salon for their service.
SOURCE Great Clips, Inc.
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