SYNERGY HomeCare Announces Newest Franchise in Redmond, OR
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SYNERGY HomeCare Announces Newest Franchise in Redmond, OR

Military Family with Healthcare Background Moves Into Homecare Ownership

April 26, 2023 // // Gilbert, Ariz. - SYNERGY HomeCare has a new location based in Redmond, Oregon.

The franchise is owned and operated by husband-and-wife duo Justine and Randy Ball. Randy was honorably discharged from the military this past November after 12 years as a Navy SEAL which included four deployments. Justine is currently in healthcare administration, which is the field that she specialized in while obtaining her bachelor’s degree from Pima Medical Institute.

Headquartered at 735 SW 11th Street, Suite 102 in Redmond, the company will serve all residents of Redmond, as well the surrounding towns of Bend, Terrebonne and Tumalo. SYNERGY HomeCare provides clients with a wide variety of non-medical care options, from companion care to personal care to specialized care for people with chronic health conditions or recovering from illness or surgery. The Balls also have a passion to provide the highest quality of service to U.S. veterans and want to make sure they understand the home care benefits they are entitled to.

Justine and Randy, both Oregon natives, saw a growing need in their community for home care services, particularly among Baby Boomers. U.S. Census statistics show that 10,000 Baby Boomers are turning 65 every day and that by 2030, there will be more than 70 million people over the age of 65. A recent AARP survey found that 75% of those 65+ report they want to remain in their current residence for as long as possible.

While working in healthcare administration, Justine recognized the shortage of help the area’s older population has to age-in-place. This was the impetus open their own SYNERGY HomeCare company.

Randy’s experience in the military along with Justine’s time spent working on the clinical side of healthcare reflect their genuine passion for helping others. Justine’s educational background has provided her with the tools to manage and deliver top-quality care to those in need, while Randy has also developed a reputation for promoting a “servant-style” of leadership. The pair also emphasize the importance of personalized care in forming genuine connections between clients and caregivers.

“This business isn’t about the dollar signs,” says Justine. “To succeed in service means to treat everyone as family. We are both committed to helping others. Obviously, Randy has proven that with his military career. For me, my experience as a medical assistant made me fall in love with improving someone’s quality of life. We are excited to make a difference and improve the aging process for those who deserve to enjoy the comforts of home, including our military veterans.”

Randy pointed out that many people in their community lack a local support system and need to rely on caregivers for assistance cooking, shopping, running errands, light housekeeping or going for walks. Some even require personal care such as help bathing, dressing or using the toilet. 

“Distance should not keep adult children from being in tune with their aging loved ones to help them maintain their quality of life while aging in place, something that can be accomplished through local in-home care,” Randy explained. “I feel that it is my duty to provide peace of mind to families and let them know that their loved ones are receiving the proper care, even if they aren’t currently in a hospital or facility.”

SYNERGY HomeCare focuses on multiple types of in-home care. In addition to providing older people with assistance in maintaining their independence, Justine and Randy will also provide childcare, backup care and assistance to expecting families, as well as care for veterans and military families.



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