Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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Our February roundup of consumer experience news and trends
- Eddy Goldberg
- 1,305 Reads
Exceptional customer service is the least-expensive tool you have to grow your business.
- John Tschohl
- 1,279 Reads 3 Shares
Suitable candidates will appreciate knowing that your screening process ensures a “jerk-free” environment.
- John DiJulius
- 1,141 Reads 2 Shares
BKIFG transforms customer and employee engagement with a unique FORD allowance program, encouraging personalized gestures and positive experiences, fostering a strong company culture and exceptional growth.
- John DiJulius
- 2,050 Reads 1 Shares
Our January roundup of consumer experience news and trends
- Eddy Goldberg
- 1,309 Reads
Food brands are using AI in their drive-thrus to better meet customer expectations
- Annie Oeth
- 1,467 Reads 7 Shares
6 tips for managing customer expectations
- Jeff Mowatt
- 1,664 Reads 2 Shares
To improve your customer service and staff morale in 2024, try these 3 things on for size
- John Tschohl
- 1,579 Reads 3 Shares
When you provide awesome customer service, you will drive your business to great heights.
- John Tschohl
- 1,614 Reads 3 Shares
6 steps to building a customer journey that creates brand loyalty, satisfaction, and trust
- Franchise Update Media
- 2,453 Reads 8 Shares
Our December roundup of consumer experience news and trends
- Eddy Goldberg
- 2,090 Reads
Qualtric’s 4th annual Consumer Trends Report looks ahead to 2024 with stats, opinions, and advice for consumer marketers worldwide
- Eddy Goldberg
- 2,549 Reads 33 Shares
Are you creating a “signature brand experience”? Measure your success against these 6 steps for delivering your optimal customer experience on a consistent basis
- Cal DiJulius
- 2,371 Reads 2 Shares
To provide superior service, your employees need a solid understanding of your organization’s underlying purpose.
- John DiJulius
- 2,213 Reads 1 Shares
CEOs looking to better understand their brand’s customer experience (and that of their customer-facing workers) are spending time on the front line
- John DiJulius
- 1,797 Reads 1 Shares
A genuine smile can help you connect with customers and improve your long-term health.
- John Tschohl
- 2,872 Reads 7 Shares
When a crisis hits, it’s imperative to have a plan ready. Here’s how Premium Service Brands is prepared to manage a potential crisis.
- Franchise Update Media
- 3,263 Reads 37 Shares
4 ways to use a digital content strategy to connect with customers
- Annie Oeth
- 2,020 Reads 3 Shares
Focus on your needs as well as the customer's
- John Tschohl
- 2,184 Reads 29 Shares
Does your organization understand the power of the service strategy?
- John Tschohl
- 1,706 Reads 3 Shares
Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
- M. Scott Morris
- 1,973 Reads 11 Shares
Our August roundup of consumer experience news and trends
- Eddy Goldberg
- 1,451 Reads
Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
- John DiJulius
- 2,152 Reads
6 steps for service recovery when faced with an irate customer
- John Tschohl
- 2,135 Reads
Integrating digital technology brings your customer greater value by providing a consistent digital experience (DX).
- John DiJulius
- 2,332 Reads 3 Shares
Our July roundup of consumer experience news and trends
- Eddy Goldberg
- 1,924 Reads
Build (or improve) your customer service culture with these 9 principles
- John Tschohl
- 3,630 Reads 9 Shares
Training your frontline employees on listening skills can significantly boost the success of your units
- Bob Phibbs
- 2,014 Reads 1 Shares
How to get your customer service staff to be present and provide genuine hospitality during their interactions with customers.
- John DiJulius
- 3,043 Reads 12 Shares
Looking for love? Consumer love, that is, in a changing world of online customer reviews and influencers
- Eddy Goldberg
- 3,057 Reads 6 Shares
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