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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Human Interest
Human Interest is a modern and affordable 401(k) and 403(b) solution for small and medium-sized businesses. Our mission is to ensure people in all lines of work have access to retirement benefits.
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The Human Bean
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Our February roundup of consumer experience news and trends
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Our January roundup of consumer experience news and trends
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When you provide awesome customer service, you will drive your business to great heights.
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American Family Care
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Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
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Our August roundup of consumer experience news and trends
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Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
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Our July roundup of consumer experience news and trends
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Build (or improve) your customer service culture with these 9 principles
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Looking for love? Consumer love, that is, in a changing world of online customer reviews and influencers
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