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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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American Family Care
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Why it’s vital to add a ‘ fun’ customer service certification component to your customer service training
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Every organization that wants to be a service leader should stress the importance and benefits of remembering customers by name and include strategies to help employees do so.
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How do you stack up among the 6 crucial categories of customer experience?
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Empower your employees to make decisions without a supervisor. Let them know they can do what they believe is the right thing for the customer.
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After a full year of Covid, marketing executives discuss the changes they’ve seen
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To improve your retail success and train your sales associates, follow these 10 best practices
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When is the best time to invest in your customer experience? 18 months ago! When is the second-best time? NOW! Now is the time to make your organization’s customer experience your single biggest competitive advantage.
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Six steps that will help create an exceptional service culture at your business.
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Improve your customer service from good to excellent in 2021 using these 6 steps
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5 tips for small businesses to improve or keep their momentum going in 2021.
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How to make it easier for customers to provide feedback - positive or negative, it all helps to improve your customer service
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How 3 Brands Have Implemented New Programs And Services To Assist Their Franchisees And Customers During Covid-19.
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As a leader, are you an energy giver or an energy sucker? Plus "caught you doing something right" and ranking yourself as a leader.
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What your customers experience beats your marketing every time.
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Here's a handy, helpful list of conversational "Nevers & Always" tips for building better relationships.
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Annual Franchise Marketing Report looks at how brands measure the customer experience
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Customer complaints can be your brand's best friend - if you respond quickly, make it right, and fix the problem.
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Welcome to the Relationship Economy!
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How investing in customer service can boost your bottom line.
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5 traits are required to building successful relationships.
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3 tips for making your interview process ungameable.
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Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
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The #1 skill a great leader must learn to master.
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