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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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IHOP
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IHOP
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IHOP
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Customer service mistakes are a chance for you to save the day--and create a customer for life.
  • John DiJulius
  • 4,800 Reads 48 Shares
New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
  • Multi-Unit Franchisee
  • 3,961 Reads 40 Shares
The five "P's" of customer experience leadership - and how they can work for you.
  • Chad Storlie
  • 4,467 Reads 49 Shares
Customer surveys like NPS are useful, but require moving beyond the numbers.
  • Chad Storlie
  • 5,389 Reads 37 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
  • John DiJulius
  • 2,815 Reads 33 Shares
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
  • John DiJulius
  • 2,805 Reads 20 Shares
If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
  • John DiJulius
  • 2,914 Reads 3 Shares
What do the best customer experience brands do differently?
  • John DiJulius
  • 3,257 Reads 25 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
  • John Tschohl
  • 2,697 Reads 4 Shares
4 tips on providing consumers with the convenience and choices they want.
  • Charles Bonfiglio
  • 4,411 Reads 46 Shares
Customer loyalty may be your most important metric of success.
  • Chad Storlie
  • 12,226 Reads 95 Shares
The Human Bean
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The Human Bean
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The Human Bean
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Tips and tactics for optimizing the customer experience and the bottom line.
  • Chad Storlie
  • 6,232 Reads 45 Shares
How smartphone addiction is harming our people skills and creativity.
  • John DiJulius
  • 5,730 Reads 21 Shares
Are you training your front-line employees to deliver world-class customer service?
  • John DiJulius
  • 5,174 Reads 38 Shares
Can a company's customer service go from bad to great?
  • John DiJulius
  • 3,191 Reads 9 Shares
How 3 positive guest experiences create loyal customers at Stoner's Pizza Joint
  • Nick Bergelt
  • 3,980 Reads 13 Shares
Can your brand's front-line customer service go from bad to great?
  • John DiJulius
  • 9,178 Reads 16 Shares
There is absolutely no greater skill that can be acquired and constantly worked at that can have a bigger impact on us personally and professionally than the ability to build an instant rapport with others, whether they are an acquaintance, customer, co-worker, or a total stranger.
  • John DiJulius
  • 6,877 Reads 23 Shares
Branding is no longer about building perception in your customer's mind. In the age of smartphones and social media, customer experience is the new branding.
  • John DiJulius
  • 8,102 Reads 85 Shares
How 7 franchisees are using their loyalty programs to attract and retain customers.
  • Sara Wykes
  • 5,916 Reads 38 Shares
One of my close friends called me and said his son, who had recently graduated college, was looking for a good financial services firm he could do business with in the city where he was living.
  • John DiJulius
  • 7,818 Reads 12 Shares
Jamba®
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Jamba®
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Jamba®
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How many times have you heard, "A smile is free. It costs absolutely nothing to give but can mean the world to the person who receives it?"
  • John DiJulius
  • 7,190 Reads 34 Shares
To be a professional disruptor, you must be willing to take risks. This means you must be willing to fail.
  • John DiJulius
  • 6,708 Reads 8 Shares
Why did the retail industry have a dismal 2017 despite high consumer confidence, historically low unemployment, and a growing U.S. economy? Typically these are the perfect conditions for retailers.
  • John DiJulius
  • 11,984 Reads 17 Shares
Most franchise company leaders preach to their home office team that they also have customers: operations, development, marketing, field reps, and all the other corporate employees who franchisees count on every day to deliver what they need to serve their own customers.
  • John DiJulius
  • 26,823 Reads 11 Shares
Dealing with customer complaints that make it to senior executives is a critically important strategy.
  • John DiJulius
  • 9,128 Reads 5 Shares
These five "big picture" customer service lessons, observations, and accompanying advice may not qualify as future deathbed regrets for many CEOs, but they should.
  • John DiJulius
  • 3,433 Reads 15 Shares
Customer service guru John DiJulius draws customer service lessons from United Airlines' latest gaffe.
  • John DiJulius
  • 5,154 Reads 17 Shares
Learn how to teach your Millennial employees the skills of customer service - and improve everyone's' experience!
  • Katie Mares
  • 3,973 Reads
Customer service guru John DiJulius highlights his readers' Top 10 favorite articles from last year.
  • John DiJulius
  • 3,798 Reads 1 Shares
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