Multi-Unit Franchisee Magazine Issue IV, 2023: Building A Family Legacy
Multi-Unit Franchisee Magazine: Building A Family Legacy

Q4 | 2023

Building A Family Legacy

Ranking the 2023 Dominators

Scooter's Coffee
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Culture Champion: Growing a diverse portfolio by trusting Smart People
Michael Fay saw the value of franchising at a college job. Now he has 40 units spread across four brands.
Sara Wykes
Situational Leadership: COO Finds the Fun in Operating 3 Brands
Roger Wagner focuses on the core pillars of his business: hospitality, quality, service, and cleanliness.
Sara Wykes
Team Turner: Following in his Family's Entrepreneurial Footsteps
Inspired by his family, Sedrick Turner has devoted himself to becoming a successful entrepreneur
Sara Wykes
High-Flying Operator: Former Helicopter Pilot soars by Building his Business
USMC veteran Talisin Burton applies his drive and belief in teamwork to growing his multi-brand franchise operation
Sara Wykes
Sustainable Growth: 'If you do right by people, good things happen'
Multi-brand franchisee with nearly 250 units takes pride in the number of people who have been a part of his business journey
Sara Wykes
2023 Dominators
Who’s up? Who’s down? Find out who’s dominating their states and regions in our 2023 Dominators Rankings.
Multi-Unit Franchisee
Hungry Howie's Pizza
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Border Crossings: Different states, different rules
These 5 multi-unit franchisees show how to manage across state lines and municipal borders
M. Scott Morris
Ditch Your Landlord? Lease or buy, location is king
To lease or buy? Franchisees discuss the pros and cons and timing for both
Colleen McMillar
Need Top Talent in a Tight Job Market? Advice from an HR Pro
Looking for employees in today’s job market? Check out these tips from a veteran HR pro!
Mary Lou Atkins
Recognition for All: Every Team Member Matters
Every employee contributes to customer service success, not just those in frontline positions
John DiJulius
Joint Employment, NLRB, & the FTC: The Final Frontier for the Franchise Model?
The IFA and its members push back against federal and state attempts to destroy the franchise business model
Matthew Haller
Using Real Estate To Achieve Economies of Scale as You Grow
Turbo-charge your growth by integrating your real estate decisions with your scaling objectives
Jason Fefer
Keep Your Eyes on the Dashboard: Monitoring the Indicators that Drive Success
The importance of creating the right monthly dashboard to track financial results and ensure team members are accountable
Barbara Nuss
Life in a New Normal: Navigating our way into an uncertain future
Looking ahead into a new, post-pandemic “normal” as Covid changed nearly everything about how we live, work, and do business
Carol Schleif
Maximizing Your Real Estate Holdings When It's Time To Sell
When it’s time to sell, owning the real estate offers several ways to maximize value and align the sale with your goals
Pat McCauley
It's Complicated: Aligning stakeholders' many voices
When it comes to making decisions in a franchise organization, market research plays a key role in aligning all the stakeholders’ interests
Paul Wilbur
Valued employees seldom seek greener grass
Despite public misconceptions, franchisees provide pay and benefits equivalent to other industries.
M. Scott Morris
Working Together: Conflicts don't have to torpedo family businesses
With effective communication, conflicts can become opportunities for growth.
Kendall Rawls
Wienerschnitzel
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