AnswerConnect -
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IFA's Preferred Answering Service.
Grow your business with our franchise answering service.


Why does your franchise need an answering service?

Franchises turn to AnswerConnect for professional customer service. Our customer experience experts will represent your business by maintaining brand consistency at every touchpoint.

  • 24/7/365 live answering - With AnswerConnect, your franchises are never closed. We've got your inbound calls covered 24/7/365.
  • Appointment scheduling - Book more appointments with our cloud‑based scheduling software. Automated reminders are included to reduce no-shows.
  • Integrations - We integrate with the tools you use every day. Stay up-to-date and take advantage of all the benefits of a CRM.
  • Franchise-focused team - Our professional team handles calls for our franchise clients. That means more brand consistency for your business.

Why it works.

  • Capture every lead - Be there for your prospective customers. Anywhere, anytime.
  • No voicemail, no bots - Win more business with real people, not automated voices.
  • Business line ID - Separate your personal and business calls with a personalized business line.
  • Stay connected Anywhere - Take your business Anywhere with a simple and secure mobile app.
  • Brand consistency - Keep your franchise consistent with scripting unique to your business.
  • CRM integration - Plug in with the tools you use everyday for a seamless experience.

Real interactions, real results.

  • 80% of callers will hang up whenthey reach a voicemail.1
  • 77% of franchise businesses believe the phone will continue to be an important tool for customer service in 5 years.2
  • 77% of franchise businesses believe that customers prefer to talk to a real person via phone, rather than use a chatbot or email.2

Source: CBS News1
Arlington Research2

Your live answering solution.

Our customer experience experts are an extension of your business. They use your script, speak your language, and understand your business goals to give callers consistently on-brand service.

  1. Let's talk. Tell us about your business, your customers, and your goals. We work with you to create call flows to give your clients the best experience.
  2. Let us handle your calls. Our friendly receptionists engage and interact with your leads and customers, 24/7.
  3. Stay up-to-date Anywhere. See details of your customer interactions and follow up via the AnswerConnect app, SMS, or email.

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